Privacy Policy

Effective Date: September 1, 2024

Your Privacy – Our Commitment

All services provided by Synclusiv Inc. (hereinafter “Synclusiv“) are confidential. We are committed to respecting and protecting your privacy in accordance with the Loi sur la Protection des Renseignements Personnels dans le Secteur Privé (LPRPSP). We also commit to transparency and accountability in the proper management of the personal information you may provide to us.

This privacy policy aims to inform you of our practices regarding the collection, use, disclosure, retention, and destruction of your personal information.

As part of our activities, we collect, use, and process personal information to provide certain services.

By providing us with personal information through our website, www.synclusiv.com, you agree that your personal information will be processed in accordance with this policy, and you authorize Synclusiv and its service providers to use your information for the purposes outlined below. It is therefore important to read and understand it. If you disagree with any aspect of our policy, we ask that you refrain from providing your personal information.

Personal data we collect about you

Through your interaction with Synclusiv, Synclusiv may collect personal data from you to provide services, to transact with you, to respond to inquiries or comments or job applications or for other purposes to which you consent. When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold, which may include for example, your name, your professional or personal contact details or information on how you use our website or interact with us. We may also receive your personal data from our third-party suppliers and service providers who provide services to you on our behalf.

Who We Are

Synclusiv Inc. is dedicated to transforming organizations by integrating inclusion into people's mindsets and behaviors. We strive to create workplaces that reflect the communities they serve, ensuring that members of underrepresented groups are welcomed and can thrive. Our approach involves deconstructing traditional organizational systems to deliver more inclusive outcomes. We provide leadership resources specifically designed to set up members of underrepresented groups for success. Synclusiv is committed to creating a community of inclusive-minded individuals and organizations dedicated to collective and sustainable impact.

What Personal Information Do We Collect?

When you visit our website, www.synclusiv.com, or communicate with us in other ways, we may collect and process various types of personal information about you as part of our service delivery. This includes:

• Identity information (first name and last name);
• Contact details (email, phone number, postal address);
• Academic background and professional experiences contained in your resume when applying for a job at Synclusiv;
• Any other personal information voluntarily provided in the “Message” section of our contact form available on our website synclusiv.com;
• Any other information that may indirectly identify you, such as your location (including IP address), your interests and preferences (including preferred official language), saved searches, device data (including device identifiers and operating system used), and how you interact with our website.

If you are under 14 years of age, please identify yourself as such and do not provide any personal information without the express consent of your parent or guardian.

How Do We Collect Your Personal Information?

We collect your personal information in several ways:

Directly from you:

• When you provide personal information by filling out our contact form on our website synclusiv.com to request information about our services.
• When you voluntarily provide personal information by writing in the "Message" section of our contact form available on our website synclusiv.com to communicate with us.
• When you voluntarily provide personal information by contacting us at the e-mail address [email protected] available on our website synclusiv.com for more information about our services or any other relevant requests related to our activities.

Through cookies:

See the ‘How we use cookies’ section of this policy

How Do We Use Your Personal Information?

Your personal information will be used in accordance with applicable privacy legislation and the consent you have provided. We may use your personal information in the following circumstances and for the purposes indicated, in accordance with the framework defined above:

• To provide, administer, and perform our services and for the general conduct of our business;
• To respond to inquiries from individuals who visit our website www.synclusiv.com;
• To comply with legal, regulatory, or risk management obligations.

We will only use your personal information to achieve the purposes for which it was collected, and any other purposes authorized by law.

Do We Share Your Personal Information?

Please note that your personal information may be shared (in addition to our authorized employees: customer service and human resources departments) with certain third parties, including:

Service providers and partners:

• who assist us in establishing, managing, and maintaining our relationships with you, and who provide us with products and services. These third parties may have access to or process personal information in the context of the services they provide. We limit the information we provide to these service providers to what is reasonably necessary for them to perform their functions, and the written contracts we have with them require them to take reasonable steps to ensure the confidentiality of your information;

Government, regulatory, or law enforcement agencies:

•  when we are required to disclose this information, or if we believe in good faith that such disclosure is necessary to comply with applicable laws.

Personal information you provide through our website is not disclosed to other third parties than those expressly identified above without your consent, except as required by law. We do not sell or exchange your personal information with other organizations or businesses.

How Long Do We Retain Personal Information?

We will retain your personal information for as long as necessary to fulfill the purposes for which it was provided and for any other compatible or related purposes authorized by law. We will cease to use and retain your personal information once these purposes have been fulfilled, subject to any applicable legal or regulatory retention periods.

Where Do We Store Personal Information and International Transfers?

Your personal information is stored on a cloud server provided by a third-party service provider located in Canada (Quebec and/or Ontario) on Microsoft SharePoint. However, your personal information may be transferred to service providers whose facilities are located outside Quebec and Canada. You consent to the transfer of your personal information to countries or provinces where privacy protection rules may differ. We ensure that these providers offer adequate protection by conducting a privacy impact assessment beforehand and having them sign a written agreement to that effect.

How Do We Protect Your Personal Information?

We recognize that information security is integral to the confidentiality of personal information. We implement industry best practices to protect your personal information in accordance with applicable privacy laws. This includes maintaining reasonable physical, technical, and procedural safeguards to protect your personal information from unauthorized access, use, disclosure, destruction, and any other breach of protection that does not comply with the law. All Synclusiv Inc. employees, as well as third-party service providers who process personal information on our behalf, are also contractually obligated to respect the security and confidentiality of personal information.

Links to Other Sites

Synclusiv Inc.'s website may include hyperlinks to other sites. Information exchanged on these sites is not subject to this privacy policy but to the privacy policy of the external site, if one exists. If applicable, we invite you to review it before providing your personal information to third parties.

Synclusiv Inc. cannot be held responsible for the privacy policies, procedures, and practices of its partners.

What Rights Do Individuals Have Regarding Their Personal Information?

Access, Rectification, and Withdrawal of Consent Rights

Handling Requests

Synclusiv Inc. will normally respond to requests for access, rectification, or withdrawal of consent within 30 days, as prescribed by the Loi sur la protection des renseignements personnels dans le secteur privé. All necessary assistance will be reasonably provided to individuals who wish to access or rectify their personal information, including clarifying what they are specifically looking for. Depending on the amount of information requested in an access request, nominal fees may be reasonably charged to cover the costs incurred in responding to the request. Written notification will be provided if Synclusiv Inc. must refuse access to personal information for legal, regulatory, or other reasons.

Recourse Before the Commission d’Accès à l’Information

If you are not satisfied with how Synclusiv Inc. handled your request for access or rectification of your personal information, especially in the event of no response or an unsatisfactory response, you may request a review of the disagreement by the Commission d’Accès à l’Information.

How Do We Use Cookies?

When you use our website www.synclusiv.com, we use cookies to help you navigate efficiently and to perform certain functions. Cookies are small data files created by your web browser and placed on your computer. Below each consent category, you will find detailed information about the different types of cookies. The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Our website integrates links to our social media pages (Facebook, LinkedIn). These links allow you to follow us on our social media platforms and stay informed about our activities. These platforms install their own cookies on your devices. For more information on this, please refer to the cookie usage policies of these social media websites.

How To Contact Us?

If you have any questions about this privacy policy, how we handle your personal information, or to exercise your rights, please contact our Privacy Officer by email or mail at the following addresses:

SYNCLUSIV INC.

Attention:  Nicole Piggott

Privacy Officer

4353 Av. Kensington

Montréal, QC, H4B 2W4

[email protected]

How Do We Update This Privacy Policy?

We may modify the content of our website and the way we use cookies.

These modifications may lead to changes in our privacy practices, as well as in this privacy policy and the cookie banner on our website.

The privacy policy is subject to change without notice. If we modify the policy, we will make it available on the website and indicate the date of the latest revision, and we will comply with applicable laws.